All Systems Operational
Uptime over the past 90 days. View historical uptime.
Sudo API Operational
90 days ago
100.0 % uptime
Today
Sudo Website Operational
90 days ago
100.0 % uptime
Today
Business Dashboard Operational
90 days ago
100.0 % uptime
Today
Root App Operational
90 days ago
100.0 % uptime
Today
Physical Cards Operational
90 days ago
100.0 % uptime
Today
Virtual Cards Operational
90 days ago
99.68 % uptime
Today
Virtual Accounts Operational
90 days ago
100.0 % uptime
Today
Vault API Operational
90 days ago
100.0 % uptime
Today
Transfers Operational
90 days ago
99.38 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 19, 2024

No incidents reported today.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024
Delay in Processing Transfers: NIBSS
Resolved - Dear Valued Customer,

We hope this message finds you well.

We are pleased to inform you that the issue regarding intermittent reversals on outward transfers, caused by NIBSS, has now fully resolved.

Thank you for your patience and understanding during this period.

Should you have any further concerns or require assistance, please do not hesitate to reach out to our customer support team.

We appreciate your continued trust in Safe Haven.

Best regards,
The Safe Haven Team
Sep 16, 22:47 BST
Identified - Dear Valued Customer,
We hope this message finds you well.
We would like to inform you that you may be experiencing intermittent reversals on outward transfers. Please note that this issue stems from NIBSS.

Rest assured, our team is actively communicating with NIBSS to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience during this time.
We will keep you updated on the progress and notify you as soon as the issue is resolved. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our customer support team.
Thank you for your understanding and continued trust in Safe Haven.

Best regards,
The Safe Haven Team
Sep 15, 09:49 BST
Sep 15, 2024
Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024
Delay in Processing Transfers: NIBSS
Resolved - Dear Valued Customer,
We hope this message finds you well.

We are pleased to inform you that the delays in processing your transfers, which were due to an issue with NIBSS, have now been resolved. You should be able to process your transfers without any further interruptions.

We sincerely appreciate your patience during this time and apologize for any inconvenience caused. Should you experience any further issues or need assistance, please do not hesitate to contact our customer support team.
Thank you for your continued trust in Safe Haven.

Best regards,
The Safe Haven Team
Sep 11, 20:40 BST
Identified - Dear Valued Customer,

We hope this message finds you well.
We would like to inform you that you may be experiencing delays in the processing of your transfers. Please note that this issue stems from NIBSS.

Rest assured, our team is actively communicating with NIBSS to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience during this time.

We will keep you updated on the progress and notify you as soon as the issue is resolved. In the meantime, if you have any urgent concerns or require assistance, please do not hesitate to contact our customer support team.
Thank you for your understanding and continued trust in Safe Haven.

Best regards,
The Safe Haven Team
Sep 11, 13:27 BST
Temporary Downtime for USD Card Services
Resolved - Dear Valued Customer

We are pleased to inform you that the service disruption has been restored. USD card creation, funding, and transactions are now operating as expected.

Thank you for your patience and understanding during this time.

We appreciate your continued trust in our services.
Sep 11, 11:03 BST
Identified - Dear Valued Customer,

We would like to inform you of a temporary service disruption on our dollar platform, which has affected USD card creation, funding, and caused transaction delays.

Our team is actively working with the card provider to resolve the issue, and we anticipate full restoration by tomorrow. We apologize for any inconvenience this may cause and sincerely appreciate your patience. We will keep you updated on our progress.

Thank you for your continued trust in us.

Best regards,
Sudo Team
Sep 10, 12:27 BST
Sep 10, 2024
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

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